How Do I Return Products To Great British Outfitters?

I want to return my order for a refund/exchange, how do I do this?

 

CHRISTMAS 2021 RETURNS POLICY

Any order placed from Monday 18th October 2021 can be returned any time up until Friday 7th January 2022. After this date, our returns policy will return to normal (non sale items only). PLEASE NOTE: We are closed between December 24th & January 3rd so no returns will be received over this time

In the unlikely event that the goods supplied are not what you expected, you can return them to us in an unused and unsoiled condition, complete with their original packaging, within 14 days of receipt. It is your responsibility to return the original item to us as we do not offer free returns. Any items remain your responsibility until they have been received by ourselves. You will need to fill in a copy of our returns form (that can be downloaded here) and return this with your goods. 

Please be aware that items can only be returned for an exchange / refund if they are unused and in their original packaging and have all of the original labels attached, so please don't remove them if you're thinking of sending them back. Any seals and shrink-wrap must be intact and clothing, shoes and accessories must have labels or tags attached (please do not put tape or labels on the goods packaging). If either the goods or the packaging are not in original as new re-saleable condition, then we may decline your exchange/refund request and the return of goods will be at the customers expense. You will receive an email to confirm your return once your refund or exchange has been complete.

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, as new, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

  • Please make sure all return packages are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in the return transit.

  • If you returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. GB Outfitters are NOT responsible for any return custom charges made.

  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.

Please note delivery charges will not be refunded, for orders qualifying for free delivery if your full order is returned our delivery charge of £6.95 will be deducted from the refund total.